Table of Contents
96cuci's Privacy Commitment to Malaysian Players
This Privacy Policy describes the practices of 96cuci in collecting, using, storing, and protecting the personal data of all users on our platform. As an online betting and casino platform serving Malaysian players, we understand how sensitive your personal information is — and we do not take this responsibility lightly.
By using 96cuci's services, you agree to the practices described in this policy. If you do not agree, please discontinue use of the platform and contact us to close your account. We encourage you to read this document thoroughly and reach out to our support team if you have any questions.
256-bit SSL Encryption
All data transmitted between your device and 96cuci's servers is protected with bank-grade encryption — the same standard used by Maybank2u.
No Data Sales
96cuci has never and will never sell your personal data to any third party for marketing or commercial purposes.
Full Control in Your Hands
You have the right to access, correct, delete, or transfer your data. All requests are processed within 7 working days.
Secure & Limited Storage
Data is retained only for as long as necessary for service delivery and legal compliance purposes. Inactive data is deleted on a regular schedule.
Opt Out of Communications
You can opt out of promotional emails or notifications at any time through your account settings or by contacting our support team.
Legal Compliance
This Policy is guided by Malaysia's Personal Data Protection Act 2010 (PDPA) to ensure full protection for local users.
01Introduction & Scope of This Privacy Policy
Welcome to the Privacy Policy page 96cuci. This document is part of our commitment to the transparency and trust we have built with over 500,000 members across Malaysia since 2018. We understand that when you entrust your personal information to us, you place a great deal of trust in us — and we have no intention of letting that trust down.
This Privacy Policy applies to all users who access the platform 96cuci via the 96cuci.biz website, mobile app, or any digital channel operated by us. This covers all services we provide, including Sports Betting (Malaysia Super League, EPL, badminton, e-sports), Live Casino, baccarat, roulette, slots and all customer support services.
Given the nature of our services, which involve financial transactions through local payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow and FPX, we take the protection of your financial and personal data extremely seriously. Every policy in this document has been carefully designed to ensure your information remains in safe hands.
Important Note: This Privacy Policy should be read together with Terms & Conditions 96cuci. Together, both documents form the complete framework governing your relationship with our platform.
02Types of Personal Data We Collect
96cuci only collects data that is strictly necessary to deliver our services safely and effectively. We do not collect excessive or irrelevant data beyond the scope of our services. The following are the categories of data we collect:
2.1 Identity & Contact Data
| Data Type | Example | Requirements |
|---|---|---|
| Full name | As shown on your MyKad / passport | Mandatory |
| Identification number | MyKad / Passport No. | For KYC verification |
| Date of birth | Age verification 18+ | Mandatory |
| Email address | Account communications | Mandatory |
| Phone number | 2FA Verification, WhatsApp | Mandatory |
| Residential address | For AML compliance | Required during KYC |
2.2 Financial & Transaction Data
When you make a deposit or withdrawal using local payment methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX (Maybank2u, CIMB Clicks), we record the transaction details necessary to process payments and maintain accurate financial records. We do not store your e-wallet PIN or account password — that information is processed directly by the respective payment provider.
2.3 Technical & Usage Data
Our system automatically records technical information whenever you use the platform 96cuci, including your IP address, browser and device type, operating system, pages visited, session duration, and login information. This data is used for security, technical troubleshooting, and enhancing the user experience.
Important: 96cuci does not collect sensitive data such as health information, religious beliefs, political views or sexual orientation under any circumstances.
03How 96cuci Uses Your Data
Every piece of data we collect has a clear and legitimate purpose. 96cuci does not use your data for purposes beyond those you have consented to, and we do not sell or rent your data to any third party for commercial gain.
3.1 Primary Purposes of Data Use
- Account Management: Creating, verifying, and maintaining your 96cuci account securely
- Transaction Processing: Processing deposits via TnG eWallet, GrabPay, DuitNow, FPX and withdrawals to your account
- Identity Verification (KYC): Meeting anti-money laundering and age verification legal requirements
- Platform Security: Detecting and preventing fraud, multi-account abuse, and other unlawful activities
- Customer Support: Help you resolve issues and answer your enquiries effectively
- Service Improvements: Analysing usage patterns to improve the 96cuci platform
- Promotional Communications: Sending information about bonuses, promotions and platform updates (with your consent)
- Legal Compliance: Complying with legal requirements, court orders, or regulatory body investigations
3.2 Legal Basis for Data Processing
96cuci processes your personal data on the following legal bases recognised under Malaysia's Personal Data Protection Act 2010 (PDPA): your consent (provided during registration), contractual requirements (to provide the services you have requested), legitimate interests (platform security and fraud prevention) and legal obligations (compliance with regulatory requirements).
04Third-Party Data Sharing & Disclosure
We understand your concerns about who has access to your information. 96cuci operates on a "need-to-know" basis — meaning only parties that genuinely require your data to carry out a specific function are permitted to access it.
4.1 Parties Who May Receive Your Data
- Payment Provider: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX and partner banks — used solely to process your financial transactions
- Game Service Providers: Evolution Gaming, Pragmatic Play and other game providers — limited to information necessary for game operation
- Technical Service Provider: Companies providing server hosting, analytics and infrastructure services — bound by strict confidentiality agreements
- Regulatory Bodies & Law Enforcement: When required by law or a valid court order
96cuci's Guarantee: All third parties we work with are bound by strict data protection agreements. They are not permitted to use your data for any purpose other than what is specified in our mutual agreements.
4.2 International Data Transfers
In certain cases, your data may be processed outside Malaysia by our technical service providers. In such situations, 96cuci ensuring a level of protection equivalent to Malaysian standards is maintained through appropriate contractual agreements.
0596cuci Data Security Measures
Data security is not an afterthought at 96cuci — it is at the core of how we build and operate this platform. We continuously invest in security infrastructure to ensure your data remains protected against increasingly sophisticated threats.
5.1 Technical Measures
- 256-bit SSL/TLS Encryption: All communications between your browser and our servers are encrypted to the same standard as online banking transactions
- Stored Data Encryption: Sensitive data such as financial information and identity documents are stored in encrypted form on our servers
- 24/7 Monitoring: Intrusion detection systems and threat monitoring operate around the clock
- Regular Security Audits: Security audits and penetration testing are conducted regularly by independent experts
- Two-Factor Authentication (2FA): An additional security layer is available and encouraged for all accounts
5.2 Organisational Measures
In addition to technical measures, 96cuci also enforces strict internal controls — including security training for all staff, robust password policies, role-based access control, and comprehensive incident response procedures. Only personnel who require access to specific data to perform their duties are permitted to do so.
Important Reminder: While we take all reasonable steps to protect your data, no system is 100% secure. You also play a part in keeping your account safe — use a strong password, never share your login credentials, and enable 2FA.
06Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by 96cuci. We are committed to respecting and facilitating the exercise of these rights.
Right of Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct any inaccurate or incomplete information in your account
Right to Erasure
Request deletion of your data under certain circumstances ("right to be forgotten")
Right to Restriction
Restrict how we process your data during an investigation or dispute
Right to Portability
Receive your data in a structured format for transfer to another platform
Right to Object
Object to the processing of your data for direct marketing purposes at any time
To exercise any of the rights above, please contact our Privacy Officer 96cuci via email at privacy@96cuci.biz or via live chat within the platform. We will process your request within 7 working days and may require identity verification before processing certain requests.
07Cookies Policy
Platform 96cuci uses cookies and similar tracking technologies to improve your experience, maintain secure login sessions, and understand how users interact with our platform. Below are the types of cookies we use:
*The cookie settings above are for demonstration purposes. To manage your actual cookies, please access your browser settings or log in to your 96cuci account settings.
You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality — particularly those required for login and session security.
08Data Retention Period
96cuci only retains your personal data for as long as necessary to fulfil the original purpose of collection, or as required by Malaysian law. When data is no longer needed, it will be securely deleted or anonymised.
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of active account + 5 years | Operational and legal requirements |
| Financial transaction records | 7 years after the transaction | AMLA compliance and tax requirements |
| KYC Documents | 5 years after account closure | Regulatory requirements |
| Support communication logs | 2 years | Disputes and resolution |
| Technical & access logs | 12 months | Security and debugging |
| Marketing data | Until you withdraw your consent | Based on consent |
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.
09Third-Party Links & Services
Platform 96cuci may contain links to or integrations with third-party services such as game providers, payment processors and analytics tools. This Privacy Policy applies only to data collected directly by 96cuci.
When you interact with third-party services — for example, when making a deposit via Touch 'n Go eWallet, GrabPay or FPX — you are subject to the respective privacy policies of those providers. 96cuci is not responsible for the privacy practices of these third parties and encourages you to read their respective privacy policies.
Remember: 96cuci will never ask you to share your e-wallet account password, banking PIN or bank login credentials through any of our communication channels.
10Policy Updates & How to Contact Us
96cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies we adopt. You will be notified of any significant changes via email or in-platform notification at least 14 days before they take effect.
Your continued use of the 96cuci platform after any amendment notice is considered your acceptance of the updated policy. The current version of this policy is always available on this page, with the effective date clearly indicated at the top.
10.1 Contact Our Privacy Officer
For any enquiries, concerns or requests regarding your privacy and personal data protection at 96cuci, please contact us via:
- Privacy Email: privacy@96cuci.biz
- General Support Email: support@96cuci.biz
- Live Chat: Available 24/7 within the 96cuci platform
- WhatsApp: Check the latest number in your account settings
We are committed to responding to all privacy-related enquiries within 3 working days and will endeavour to resolve any issues within 7 working days from the date the complaint is received.
Effective Date: Privacy Policy version 3.0 takes effect from 1 January 2026. 96cuci sincerely thanks you for entrusting us with your personal information — a trust we take to heart and guard with the utmost care.
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